1. Introduction
At FINNS Lifestyle Village (“us”, “we”, “our” or the “Company”) we value your privacy and the importance of safeguarding your data. This Privacy Policy (“Privacy Policy”) describes our privacy practices for the activities set out below. As per your rights, we inform you how we collect, store, access, and otherwise process information relating to individuals. In this Policy, “Personal Data” refers to any information that on its own, or in combination with other available information, can distinguish an individual.
We are committed to protecting your privacy in accordance with the highest level of privacy regulation. As such, we follow the obligations under
- Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and the applicable provincial legislation
- the EU’s General Protection Data Regulation (GDPR)
- Brazil’s Data Protection Legislation (LGPD)
- California’s Consumer Protection Act (CCPA) and California Online Privacy Protection Act (CalOPPA)
Scope
This policy applies to the FINNS Lifestyle Village websites and domains.
This Policy does not apply to third-party applications, websites, products, services or platforms that may be accessed through (non-FINNS Lifestyle Village ) links that we may provide to you. These sites are owned and operated independently from us, and they have their own separate privacy and data collection practices. Any personal data that you provide to these websites will be governed by the third-party’s own privacy policy. We cannot accept liability for the actions or policies of these independent sites, and we are not responsible for the content or privacy practices of such sites.
Processing Activities
This Privacy Policy applies when you interact with us by doing any of the following:
- Make use of our application and services as an authorized user
- Visit any of our websites that link to this Privacy Statement
- Receive any communication from us including newsletters, emails, calls, or texts
2. Personal Data We Collect
Data You Provide
When you make a purchase or attempt to make a purchase, we collect personal data as part of your order information.
This data includes:
- Account information such as your name, email address, and password
- Payment information such as your billing address, phone number, credit card, debit card or other payment method
We additionally collect the following personal data:
- Financial Information including credit card numbers
- Location Data
If you provide us, or our service providers, with any Personal Data relating to other individuals, you represent that you have the authority to do so and acknowledge that it will be used in accordance with this Privacy Statement. If you believe that your Personal Data has been provided to us improperly, or to otherwise exercise your rights relating to your Personal Data, please contact us by using the information set out in the Contact Us section below.
Device and Usage Data
When you visit a FINNS Lifestyle Village website, we automatically collect and store information about your visit using browser cookies (files which are sent by us to your computer), or similar technology. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help Feature on most browsers will provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie. If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.
We also process information when you use our services and products. This information may include:
- Login Information
- Device IDs
- IP Address
- Time stamps
- Authentication records
- Location Information
- Individual Products you view
- Web terms or searches that led you to the site
- Time zone
- Other operational data
Data we collect from third parties
We may receive your personal data from third parties such as companies subscribing to FINNS Lifestyle Village services, partners and other sources. This information is not collected by us but by a third party and is subject to the relevant third party’s own separate privacy and data collection policies. We do not have any control or input on how your personal data is handled by third parties. As always, you have the right to review and rectify this information. If you have any questions you should first contact the relevant third party for further information about your personal data. Where that third party is unresponsive to your rights, you may contact the Data Protection Officer at FINNS Lifestyle Village (contact details below) and we can assist you.
Our websites and services may contain links to other websites, applications and services maintained by third parties. The information practices of such other services, or of social media networks that host our branded social media pages, are governed by third parties’ privacy statements, which you should review to better understand those third parties’ privacy practices.
Purpose and Legal Basis for the Processing of Personal Data
We collect and use personal data about you with your consent to provide, maintain, and develop our products and services and understand how to improve them.
These purposes include:
- To deliver your product or service
- To fulfill orders including electronic and non-electronic shipment
- Building a Safe and Secure Environment
- To Verify or authenticate your identity; and
- Investigate and prevent security incidents such as breaches, attacks and hacks.
- Providing, Developing, and Improving our Products and Services
- Deliver, maintain, debug and improve our products and services.
- Enable you to access FINNS Lifestyle Village services and set up accounts.
- Provide you with technical and customer support.
Where we process your personal data to provide a product or service, we do so because it is necessary to perform contractual obligations. All of the above processing is necessary in our legitimate interests to provide products and services and to maintain our relationship with you and to protect our business for example against fraud. Consent will be required to initiate services with you. New consent will be required If any changes are made to the type of data collected. Within our contract, if you fail to provide consent, some services may not be available to you.
Sharing and Disclosure
We will share your personal data with third parties only in the ways set out in this Policy or set out at the point when the personal data is collected.
We also use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Information here:
You can also opt-out of Google Analytics here:
Legal Requirement
We may use or disclose your personal data in order to comply with a legal obligation, in connection with a request from a public or government authority, or in connection with court or tribunal proceedings, to prevent loss of life or injury, or to protect our rights or property. Where possible and practical to do so, we will tell you in advance of such disclosure.
Service Providers and Other Third Parties
We may use a third-party service provider, independent contractors, agencies, or consultants to deliver and help us improve our products and services. Service providers may be within or located outside the EEA. We may share your personal data with marketing agencies, database service providers, backup and disaster recovery service providers, email service providers and others but only to maintain and improve our products and services. For further information on the recipients of your Personal Data, please contact us by using the information in the Contact Us section below.
3. Cookie policy
What are cookies?
A cookie is a small file with information that your browser stores on your device. Information in this file is typically shared with the owner of the site in addition to potential partners and third parties to that business. The collection of this information may be used in the function of the site and/or to improve your experience.
How we use cookies
To give you the best experience possible, we use the following types of cookies:
- Strictly Necessary. As a web application, we require certain necessary cookies to run our service.
- Preference.
- We use preference cookies to help us remember the way you like to use our service.
- Some cookies are used to personalize content and present you with a tailored experience. For example, location could be used to give you services and offers in your area.
- Analytics.
- We collect analytics about the types of people who visit our site to improve our service and product.
4. Retention & Deletion
We will only retain your personal data for as long as necessary for the purpose for which that data was collected and to the extent required by applicable law. When we no longer need personal data, we will remove it from our systems and / or take steps to anonymize it.
5. Children’s Privacy
We will not knowingly collect personal data from children under the age of 18 Years.
6. Your Rights to Your Personal Data
Depending on your geographical location and citizenship, your rights are subject to local data privacy regulations. These rights may include:
- Right to Access (PIPEDA, GDPR Article 15, CCPA, LGPD)
You have the right to request a copy of the personal data we are processing about you. - Right to Rectification (PIPEDA, GDPR Article 16, LGPD)
You have the right to have incomplete or inaccurate personal data that we process about you rectified. - Right to be Forgotten (right to erasure) (GDPR Article 17, CCPA, LGPD)
You have the right to request that we delete personal data that we process about you, except we are not obliged to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims. - Right to Restriction of Processing (GDPR Article 18, LGPD)
You have the right to restrict our processing of your personal data where you believe such data to be inaccurate; our processing is unlawful; or if we no longer need to process such data for a particular purpose unless we are not able to delete the data due to a legal or other obligation or because you do not wish us to delete it. - Right to Portability (PIPEDA, GDPR Article 20, LGPD)
You have the right to obtain personal data we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) personal data that you have provided to us, and (b) if we are processing that data on the basis of your consent or to perform a contract with you or the third party that subscribes to FINNS Lifestyle Village services. - Right to Objection (GDPR Article 21, LGPD)
Where the legal justification for our processing of your personal data is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for processing that override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defense of a legal claim. - Right Not to Be Discriminated (CCPA)
You have the right not to be denied service or have an altered experience based on having executed any of your CCPA rights.
Withdrawing Consent
If you have consented to our processing of your personal data, you have the right to withdraw your consent at any time, free of charge, such as where you wish to unsubscribe from marketing messages that you receive from us. If you wish to withdraw your consent, please contact us using the information found at the bottom of this page.
How to Exercise Your Rights
You can make a request to exercise any of these rights in relation to your personal data by sending the request to our privacy team by using the form below.
For your own privacy and security, at our discretion, we may require you to prove your identity before providing the requested information.
7. Changes
We may modify this Policy at any time. If we make changes to this Policy then we will post an updated version of this Policy on this website. When using our services, you will be asked to review and accept our Privacy Policy. In this manner, we may record your acceptance and notify you of any future changes to this Policy.
8. Complaints
If you have a complaint about this Policy or any element of your personal information that we hold then please contact us below. If you are not satisfied, then you have the right to lodge a complaint with the local data protection authority.
If you are based in the EEA, please visit this website (http://ec.europa.eu/newsroom/article29/document.cfm?action=display&doc_id=50061) for a list of local data protection authorities.
Meta Pixel – GDPR Compliance
When you access certain sub-services on our website, additional personal data is processed. Categories of data processed include: technical server connection data (IP address, date, time, requested page, browser details), and information about website usage along with logged clicks on specific elements.
Purpose of processing: Anonymisation and generation of statistics, user behaviour analysis, and content optimisation.
Legal basis for processing: Your consent pursuant to Art. 6 (1) a GDPR. Data is sent to the controller, Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.
The legal basis for transferring data to Meta Platforms Ireland Ltd. is your consent under Art. 6 (1) a GDPR.
This involves transferring personal data to a country outside the European Union.
Data is transferred to the USA based on Art. 45 GDPR together with the European
Commission’s adequacy decision C(2023) 4745, as the recipient has committed to the principles of the Data Privacy Framework (DPF).
What Is Meta Pixel?
Meta Pixel, previously known as Facebook Pixel, is a tracking tool developed by Meta Platforms, Inc. (Facebook).
It consists of a small JavaScript code placed on our website that allows us to evaluate the success of our advertising efforts and gain insights into site usage, enabling future service improvements.
Information Collected By Meta Pixel
With your cookie consent, the Pixel might gather some or all of these details:
- Pages visited on this website
- Actions performed on this website
- Basic browser and device information
- IP address
- Referral sources
- Technical details required for Pixel operation
How Meta Pixel Information Is Used
Data gathered by Meta Pixel can be applied in one or more of the following manners:
- Measuring the success of advertising on Meta platforms (Facebook, Instagram)
- Showing targeted ads to website visitors
- Building audiences for upcoming campaigns based on visitor behaviour
- Evaluating website and marketing campaign performance
- Enhancing services, user experience, and marketing strategies
How Meta Pixel Data Is Shared
Data collected via Meta Pixel is shared with Meta Platforms Inc. and handled in line with their data policy, available at https://www.facebook.com/policy.php
Your Choices Re Meta Pixel
- On your initial site visit, a cookie consent banner appears, letting you accept or reject tracking
- You can update preferences anytime by clearing cookies and returning to the site
- You may also manage Meta’s use of data for advertising via your Facebook Ad preferences: https://facebook.com/ads/preferences
Data Retention
Meta may keep information from Meta Pixel according to its own retention policies. For data we obtain through Meta’s services, we store it only as long as needed for the purposes described here, unless a longer period is mandated by Indonesian law.
The Legal Basis For Data Processing With Meta Pixel
Meta Pixel tracking activates only with your explicit consent given through our cookie consent options. This consent forms the legal basis for data processing under privacy laws like the GDPR.
Affiliate Program – GDPR Compliance
We occasionally partner with other brands to let you buy certain products or services, earning us a commission. These arrangements are called “affiliate programs.”
Data Collection And Legal Basis For Affiliate Programs
To run these programs, we gather some personal data for tracking referrals and purchases to calculate commissions.
Collected data may include:
- Cookie IDs/Identifiers – to follow which affiliate link was clicked
- IP addresses – for location detection and fraud prevention
- Commercial information – details of transactions via affiliate links
The legal basis is our legitimate interest in business improvement and fair partner remuneration.
Usually, this is supported by your explicit consent via our cookie mechanism.
Cookies And Consent For Affiliate Programs
We place small cookie files on your device to track affiliate sales. You are informed and must explicitly consent before placement. Website access does not depend on accepting cookies.
Data Sharing In Affiliate Programs
Collected information may be shared with affiliate partners and third-party networks to confirm owed commissions. All recipients must comply with data protection laws and apply suitable safeguards for transfers.
Your Rights Regarding Affiliate Program Data
You have the right to:
- Be informed about data usage
- Access your held data
- Correct inaccurate or incomplete details
- Erase your data (the “right to be forgotten”)
- Object to data processing
Contact our Data Protection Officer at the address below to exercise these rights.
Data Retention For Affiliate Program Data
We keep data only as long as required for collection purposes, including legal, accounting, or reporting needs. This generally means retaining affiliate data for 7 years.
Contact Us
To request a copy for your information, unsubscribe from our email list, request for your data to be deleted, or ask a question about your data privacy, we’ve made the process simple:
FINNS Lifestyle Village
Email us at:
Last Updated: 07/01/2025